Privacy Policy

1. Introduction

At The Time Anchor ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using The Time Anchor, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Letter content and recipient information
• Communication preferences

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referral sources
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our letter delivery services
• Process payments and prevent fraud
• Send notifications about your letters
• Communicate with you about your account
• Improve our services and develop new features
• Comply with legal obligations
• Protect our rights and prevent abuse

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

4.1 Service Providers

• Pingen: For physical letter printing and delivery
• Stripe: For secure payment processing
• Supabase: For data storage and authentication
• Email service providers: For transactional emails

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure storage with encryption at rest
• Regular security audits and updates
• Limited access to personal information
• Secure payment processing through PCI-compliant providers

6. Your Rights and Choices

6.1 Access and Correction

You can access and update your personal information through your account settings or by contacting us.

6.2 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format.

6.3 Deletion

You can request the deletion of your account and personal information, subject to our retention requirements for scheduled letters.

6.4 Marketing Communications

You can opt-out of marketing emails at any time using the unsubscribe link in our emails or through your account settings.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services (including scheduled future deliveries)
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain records for tax and accounting purposes

Letter content is retained until delivery and for a reasonable period afterward for customer service purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: